Terms & Conditions
In Level 3&4 lockdown we are unable to operate, if your event is booked within those confirmed lockdown dates you will be notified to either postpone your booking to a future date or cancel your booking, if you cancel you will be FULLY refunded.
For all existing and future bookings, cancelations will not be accepted until government restrictions are announced and it is confirmed we are unable to operate. If the customer chooses to cancel the event any time prior to official Govt level 3&4 periods are announced then the normal cancelation policy will apply.
Terms and Conditions
- All bookings made include a $50/$150 non-refundable deposit.
- If you cancel your event anytime before the 8 days leading up to your event you will receive a refund minus the $50/$150 non-refundable deposit.
- If you cancel your hire 24 hours before your event there will be no refunds given.
- If you cancel your hire 48 hours before your event you will receive a 50% refund.
- If you cancel your event between the 48 hours and the 8 days before your event then you will receive a 75% refund.
Please note: for bouncy castles and waterslides, if we have to cancel your event due to the weather a full refund will be given.
-By paying your deposit or full booking you agree that you have read and understood our terms and conditions.
-You will be liable for any damages and loss of property this will be deducted from your bond and amounts over $100 will be invoiced separately.
-If items are returned wet, dirty, covered in food, drink, confetti, grass, sand or mud there will be a $50 to $100 cleaning fee deducted from your bond.
-If any soft play, toddler castle or mini ball pit bouncy castle are left to get wet, you will lose your $100 bond. It is your responsibility to get them in BEFORE it rains.
Packages can go outside but MUST have an indoor back up option as this equipment is in high demand there won’t be any refunds if there is a cancellation made within 7 days of your event. Soft play equipment can absolutely NOT GET WET and will not be set up outdoors if forecast rain and will not be set up on wet or damp areas. It is the responsibility of the hirer the ensure that all equipment is taken inside in the event of rain and that all rules and age restrictions are followed. STRICTLY NO FACE PAINT.
No one over the recommended age
Socks to be warn at all times
No food or drink
No face paint
No water play
If upon collection Soft Play equipment has been made wet your $100 deposit will not be refunded. If soft play equipment, or bouncy castle is filled/covered with food, drink, confetti, popped balloons, sweets & wrappers or dirt there will be a $50 cleaning fee deducted from your bond. You will be liable for any damages and loss of property this will be deducted from your bond and amounts over $100 will be invoiced separately.
Refunds There will be no refunds given if there is a cancellation made within 7 days of your event. If we must cancel due to the weather, a full refund of the castle will be given. A decision will be made on the morning of your event if a cancellation is required. We will have to cancel the bouncy castle or waterslide if there is rain and winds including gusts are predicted to be over 25km. Once equipment has been delivered, we will be required to collect the castle immediately if it starts to rain as it can absolutely not get wet. Once the equipment has been delivered there will be no refunds given.
Power, please ensure you have suitable power source, i.e., directly into a mains power socket that is within 10 to 20m. You will need to notify us beforehand if you plan to use a generator to ensure you have the correct ones. Bouncy castle will not be plugged into multi boards and only our tested and tagged extension leads are to be used.
Access Easy and clear access for our large castles is needed to be delivered on a trolley which weigh up to 180kg and measure 1m wide. So please ensure before booking there are no small gates and that all vehicles are cleared for easy access.
Steps, please let us know if venue or location has tricky or difficult access i.e., steps or steep hills we need to be notified in advance to ensure we can deliver within the times frames allocated for your delivery. An additional fee may be charge if extra staff are required to enact delivery. Prior to arrival if we have not been notified about difficult or tricky access the following may occur. If we are unable to deliver and set up, then your booking may be cancelled and will not be refunded.
General Bouncy castles can be set up on grass ONLY. Bouncy castles will not be set up on concrete, turf, mud/dirt, sand, gravel or uneven surface. Please ensure the grass area is cleared of any stones, rocks, shells, sticks or any other debris. If you intend for the bouncy castle to be set up indoors, please let us know upon booking. For Toddler & Mini Ball pit castles you will be required to unpeg the castle and move indoors immediately if rain occurs. For larger bouncy castles please get all electrical equipment including blowers and leads indoors. If Bouncy Castles are to be set up on public land i.e., park or reserve, it is the responsibility of the hirer to ensure they have contacted and had approval from the council. We will need to see this approval 24 hours before your event. No approval, no set up. If we arrive and your party is on public/council land and we or the council have not been notified, then set up will not continue and your booking will be canceled without refund.
No food or drink
No more than 6 children at one time
No jumping on the sides
No pushing or shoving
No one over the age recommendation
No water play
If upon collection the bouncy castles have been made wet intentionally, your $100 deposit will not be refunded. If bouncy castles are filled with food, drink, confetti, popped balloons, sweets & wrappers or dirt there will be a $50 cleaning fee deducted from your bond. You will be liable for any damages and loss of property this will be deducted from your bond and amounts over $100 will be invoiced separately.
ALL INCLUSIVE PARTIES, BACKDROPS & PLINTHS
All Inclusive parties, Backdrops and plinths cannot and will not be set up outdoors. Due to being lightweight they move and bend and are likely to take off like a kite! If backdrops or plinths are collected or returned broken, damaged, dirty or stained you will be liable for the damages, loss, repairs and/or dry-cleaning fees needed. This will be taken from your bond and amount over your bond will be invoiced separately.
All Inclusive Parties please note that the same terms and conditions apply for bouncy castles. Due to wet weather only your bouncy castle will be canceled and refundable.
There will be NO refunds for any cancelations of all Inclusive Party Set ups, only the bouncy castle. It is the responsibility of the hirer to ensure you have an indoor back up option.
Please if you have any further questions don't hesitate to contact me.
This package can be used both indoors and outdoors. Outdoors in GRASS ONLY. It Can only be used outdoors in little to no winds and no rain. Your booking will be canceled or postponed if on the day of your booking there is high winds or rain forecast. If WE cancel due to the weather you will be given the option to use indoors, postpone or receive a full refund.
It is the responsibility of the hirer to ensure all equipment is looked after and that there are no damages. You will be liable for the cost of repairs or replacements. It is your responsibility to bring in all equipment indoors at the end of your event and ready and packed away for us to collect the following morning. If anything is broken, damaged, dirty or stained you will be liable for the damages, loss, repairs and/or dry-cleaning fees needed. This will be taken from your $200 bond and amount over $200 will be invoiced separately.